Privacy Policy

Privacy Policy

Introduction

Welcome to https://insurance-certified-repairs.collision-talk.com (hereafter referred to as ‘the Company’, ‘we’, or ‘our’). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information from our website visitors, application users, and service subscribers, in alignment with international privacy regulations including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec’s Law on the Protection of Personal Information (Law 25)
  • The European Union’s General Data Protection Regulation (GDPR)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its Colorado, Utah, Connecticut, Virginia, South Africa, and other relevant privacy laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Processing Activities

This policy details how your personal information is handled in the following scenarios:

  1. Using Our Services: When you utilize our applications, access our websites, or engage with our services as an authorized user.
  2. Website Visits: If you visit our websites, we may collect certain data as described in this policy.
  3. Communication: For any interaction with us via email, phone calls, text messages (SMS), or newsletters, including consent to receive such communications.

Personal Data Collection

We gather various types of personal data for different purposes:

  • Account Information: Details required to create and manage your user account, such as username, password, and contact information.
  • Payment Information: Credit card details, billing address, and transaction records for processing payments.
  • Financial Information: Data related to your insurance coverage, claims history, and financial transactions with our services.
  • Purchase Information: Details about products or services you’ve acquired from us, including order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network information for tracking user behavior on our apps.
  • Location Data: Geographic coordinates and location services data to understand user preferences and provide relevant services (with your consent).
  • Feedback and Reviews: Opinions, suggestions, and comments you share with us to enhance our products and services.
  • Social Media Information: Data from social media platforms when users interact with our content or share their experiences on such networks.
  • Product Information: Details about the products you show interest in, view, or purchase on our e-commerce platform.

We collect this data through direct user input, automated tracking technologies (such as cookies and pixel tags), and third-party service providers who assist us in gathering and analyzing information.

Cookies

To enhance your experience and provide tailored content, we use cookies, which are small text files stored on your browser or device:

  • Strictly Necessary Cookies: Essential for navigating our website and using its features. These ensure basic functionality.
  • Preference Cookies: Remember user preferences, language settings, and display options to personalize your experience.
  • Analytics Cookies: Track user behavior and gather analytics data about website visitors, including traffic sources, engagement patterns, and conversion rates.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary for the fulfillment of the purposes for which it was collected, plus an additional period required by applicable laws. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data to prevent re-identification.

Security Measures

The protection of your personal data is a top priority. We implement robust security measures to safeguard information during transmission and storage:

  • Encrypted Communication: All communication between user devices and our servers is encrypted using SSL/TLS protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that a user is under 18, we will take steps to delete their data and discontinue services provided to them.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you and its usage details.
  • Rectification: Correct any inaccurate or incomplete personal data we possess.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data when no longer necessary or consent is withdrawn.
  • Restriction: Limit our processing of your data under certain circumstances, such as contesting its accuracy or legitimate grounds.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes at any time.
  • Non-Discrimination: Be free from discriminatory decisions based solely on your personal data.
  • Data Appeals/Complaints: File complaints or appeal decisions related to data protection with our privacy team or relevant regulatory authorities.

Changes to Policy

We may update this Privacy Policy periodically, and any changes will be posted on our website. We encourage you to review this page regularly for the latest information.

Contact Information

For any queries regarding this policy, data-related requests, unsubscribe from communications, or to exercise your rights, please contact us: